As we progress through our exploration of the Digital Services Playbook, the seventh play underscores a pivotal aspect of digital transformation: “Bring in Experienced Teams.” This principle recognizes that the caliber of the team directly influences the success of digital…
Continuing our exploration of the Digital Services Playbook, we delve into a principle crucial for the success of any agile project: “Assign One Leader and Hold That Person Accountable.” This sixth play emphasizes the importance of clear, empowered leadership in…
Continuing our exploration of the Digital Services Playbook, this fourth installment focuses on a crucial methodology that has revolutionized software development: “Build the Service Using Agile and Iterative Practices.” This play encourages the development of digital services in a flexible,…
In the third installment of our series on the Digital Services Playbook, we turn our attention to a principle that seems straightforward yet is profound in its impact: “Make it Simple and Intuitive.” This play emphasizes the need for digital…
Welcome back to our series exploring the Digital Services Playbook. Having delved into the importance of understanding what people need, we move to the second play: “Address the Whole Experience, from Start to Finish.” This play is about ensuring that…
In our ongoing journey through the Digital Services Playbook, we arrive at the first and perhaps most fundamental play: “Understand What People Need.” This principle is the cornerstone upon which all effective digital services are built. At Intuitial, recognizing and…
Welcome to the first installment of our blog series, a journey inspired by the very foundation of our mission at Intuitial. Our commitment to facilitating effective, user-focused digital transformation in government services is deeply rooted in the principles outlined in…
Ten years ago, the U.S. government launched healthcare.gov, a primary portal meant to provide millions of Americans access to health insurance under the Affordable Care Act (ACA). The website’s launch was highly anticipated, but when the day came, technical difficulties…
In today’s digital era, the average American has grown accustomed to the simplicity and immediacy offered by modern technologies. From ordering food to checking bank balances, people expect interactions to be quick, user-friendly, and efficient. Such expectations naturally extend to…
The launch of healthcare.gov in 2013 was a disaster. The website, which was meant to provide a way for Americans to sign up for health insurance under the Affordable Care Act, was plagued by technical problems and crashed repeatedly, making…
