The Evolution of Digital Government: An Insight into the “Delivering a Digital-First Public Experience” Memorandum
In today’s digital era, the average American has grown accustomed to the simplicity and…
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Read MoreThe Evolution of Digital Government: An Insight into the “Delivering a Digital-First Public Experience” Memorandum
How the Initial Launch of Healthcare.gov Led to the Creation of USDS and 18F, and Evolved into the Digital Services Playbook
The launch of healthcare.gov in 2013 was a disaster. The website, which was meant…
From Idea Generation to Accessibility: How Generative AI Can Revolutionize Human-Centered Design in the Digital Services Space
Designing digital services can be a challenging task. You want to create something that…
Designing with Empathy: How Trauma-Informed Design Can Enhance Human-Centered Design
Designers have long recognized the importance of taking a human-centered approach to design. By…
Stop Fighting with Your Data: Let Transformation Clouds Do the Heavy Lifting!
If you’re like most organizations, you’re probably drowning in data. And let’s face it,…
Why U.S. Federal Agencies Must Develop AI Strategies: Promoting Innovation, Ensuring Fairness, and Addressing National Security Concerns
Artificial Intelligence (AI) has become a transformative technology, changing the way we live, work,…
The U.S. Government’s Approach to Human-Centered Design: Improving Public Services through User-Centric Design Thinking
Human-centered design is an approach to problem-solving that places the needs and experiences of…
The Future of Decision Intelligence: Trends and Developments to Watch
As the world becomes increasingly complex and unpredictable, decision-makers are under more pressure than…
The Impact of Generative AI on Today’s Organizations: Opportunities and Challenges
In recent years, generative AI has emerged as a powerful tool that can help…
