Understanding What People Need: The First Step to Transformative Digital Services
In our ongoing journey through the Digital Services Playbook, we arrive at the first…
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Embracing Innovation: A Deep Dive into the Digital Services Playbook
Welcome to the first installment of our blog series, a journey inspired by the…
A Decade After the Healthcare.gov Launch: How Challenges Sparked a Digital Revolution in Government
Ten years ago, the U.S. government launched healthcare.gov, a primary portal meant to provide…
The Evolution of Digital Government: An Insight into the “Delivering a Digital-First Public Experience” Memorandum
In today’s digital era, the average American has grown accustomed to the simplicity and…
How the Initial Launch of Healthcare.gov Led to the Creation of USDS and 18F, and Evolved into the Digital Services Playbook
The launch of healthcare.gov in 2013 was a disaster. The website, which was meant…
From Idea Generation to Accessibility: How Generative AI Can Revolutionize Human-Centered Design in the Digital Services Space
Designing digital services can be a challenging task. You want to create something that…
Designing with Empathy: How Trauma-Informed Design Can Enhance Human-Centered Design
Designers have long recognized the importance of taking a human-centered approach to design. By…
Stop Fighting with Your Data: Let Transformation Clouds Do the Heavy Lifting!
If you’re like most organizations, you’re probably drowning in data. And let’s face it,…
Why U.S. Federal Agencies Must Develop AI Strategies: Promoting Innovation, Ensuring Fairness, and Addressing National Security Concerns
Artificial Intelligence (AI) has become a transformative technology, changing the way we live, work,…